FAQs

From what time can I check in on my arrival day?

Check-in is from 14.00.

Can I cancel my booking?

Bookings can be cancelled free of charge up to 24 hours before your arrival. If you cancel after that you will be charged for the first night.

For stays between 13/06 and 13/09 we will charge you the price of one nights if you cancel less than 48 hours before your arrival date.

Does the hotel have a dress code?

Formal wear is required for dinner in the hotel’s buffet restaurant (trausers forr men). Sportswear, sleeveless T-shirts (for men), bathing costumes, beachwear, etc. are not permitted.

What welcome articles does the hotel offer?

The hotel offers welcome articles for your personal use. In your bathroom you will find soap/shower gel and in the complimentary toilet bag, a sewing set, moisturising cream, after-sun, paper tissues and shoe shine, among other items.

Do the rooms have a bath or a shower?

Following the latest refurbishment of the hotel in January 2014 all rooms now have only a shower.
For your convenience, we can provide portable bathtubs for children.

Do the rooms have microwave ovens?

Only the Club and Family rooms (located in the adjoining building) have microwave ovens. There is also one available for your use in the restaurant.

What are the restaurant opening times?

  • Breakfast: 7.30 – 10.30
  • Lunch: 12.30 – 15.00
  • Dinner: 19.00 – 22.00

(At certain times of the year lunch and dinner times are 15 minutes later)

Can I request a special menu?

Special gluten-free menus can be arranged with the restaurant.
The buffet has a section with wholemeal and diet products, as well as vegetable and legume dishes for vegetarians. And of course we also have special children’s dishes (pasta, potatoes, croquettes, etc.)

Can I ask for a purée?

We can prepare one for you from the dishes that are on the buffet that day.

What special activities are programmed for children?

  • Free afternoon snack every day at 16.00
  • Dancing and games with our mascot, the Blaumar Duck
  • Twice-weekly visit by Woody Woodpecker from PortAventura
  • Kite-flying on the beach in the evenings
  • Special environmental education activities: “Let’s plant a flower”, “Let’s make soap from olive oil”, etc.
  • Other activities: inflatables in the swimming pool, Biscuit-making and fruit brochette workshops,sandcastle competitions, etc.

Is there a nursery service?

Our mini-club accepts children from the age of four. Parents are required to remain in the hotel.

We have a babysitting service that parents can request by the hour, as well as a special dinner with babysitter service for the Arena à la carte restaurant.

Up to what time can I swim in the pool?

The swimming pool is open from 10.00 to 18.00 or 20.00 depending on the time of year.
One day of the week we extend this time and you can enjoy the pool until midnight.

Can I hire electric wheelchairs or mobility scooters?

Yes, you can hire these items, as well as bicycles for adults and children.
Our reception will be pleased to make the arrangements for you either before or during your stay (jrecepcion@blaumarhotel.com)